Free Size Exchanges
We know buying items over the internet means you cannot try them for size, so to
make it easier we have introduced free size exchanges on certain products.
Products where this service is available have an icon on the top left of the main product image marked... "Free Size Exchange".
These products can be swapped for an alternative size free of charge; we will supply
you with a free returns label from Royal Mail or Collect+. To return an item for
an alternative size, just follow these simple steps:
- Contact customer services with your order number on 0844 567 7070 (Monday toFriday,
10am to 5pm) or contact us any time via e-mail
- We will email you a free returns label from Royal Mail or Collect+ depending on
the size and weight of the item.
- Repackage the item securely and enclose the delivery/returns note indicating the
required alternative size
- Drop the packaged item into the Post Office or your nearest Collect+ store
- Sit back and relax whilst we send you out the replacement.
Free Size Exchanges Is Available On The Following Items
For some over-sized items we may need to arrange a courier to collect your original
item. Unfortunately we cannot specify when the courier will collect; as such you
will need to be available all day on the day of collection. We can arrange collections
from alternative work addresses if required.
Items being returned for refund cannot use the free exchange system; any item returned
for refund will have the postage/courier charge deducted from any refund.
Only available to UK mainland customers (excludes highlands and remote areas for