How to use Simply Swim

By Keyword
If you know the product you’re looking for simply type a keyword word relating to the product in the search box at the top left corner of the page and then click GO. All the results related to your keyword will then be displayed on the page for you to browse.

By Quicklink
If you know the Quicklink (our unique product code) just enter it in the search box and click Go. This will take you straight to the product’s page.

By Department
If you don’t have a particular product in mind you can use our department selector down the left hand side of the page to take you straight to the right department. Once there you can sort the results by popularity, price, manufacturer or even alphabetically using the sort tool at the top right of the page.

By Brand
If you’re looking for something by a particular manufacture you can search for products using the Shop by brand tool above the department list on right of the page. All the products we sell by that manufacture will then be displayed on the page for you to browse.

By Advanced Search
On this page you can use more specific criteria to find the product you need. You can search by combinations of departments and manufacturers, see only items we have in stock for immediate despatch, view our sale items and find our recommended and award winning products.

Close

When you’ve decided on the product you’re interested in (and chosen an option i.e. size, colour, etc where appropriate) the availability status of the product is displayed under the [Add item to My Basket] button. This is the estimated time until the goods are despatch to you. Please bear in mind that we will only ship your order when all items are in stock. If you’d rather not wait while some of the items come in to stock we advise that you place a separate order for these so that the rest of your order can be despatched.

In stock and ready to go
Means the product is in stock in our warehouse and can be despatched to you normally within one working day.

Due in ‘X’ days / Due in 'month'
Means that the product is not currently in stock and will be ‘X’ days until it comes in if you place your order today. The number of days is based on the day of the week we order from that supplier and the length of time that they estimate to deliver it to us.

The number of due days when you place your order is the number of days you can expect to wait until your order comes into stock. You may notice this number goes down and then jumps back up if you return to the product page over a number of days. This is the due days for new orders and does not affect your order.

Due soon
Means that we are expecting more stock soon but unfortunately the supplier is unable to give us a date for delivery. Where we are able to estimate a delivery date, you can order the item by adding it to your basket but you will have to wait for the item to come into stock before we can despatch it. As per our usual policy you will not be billed until the goods are despatched (with the exception of PayPal orders) and you can cancel the item at anytime up until it is picked for despatch.

Where we do not know when stock will arrive, you will be able to request a notification by email. As soon as the item comes into stock we will email and let you know, that way you can avoid being disappointed by it selling out.

Sold out
Means we have no more of that product remaining and we do not expect to be able to secure future supplies. In this case you should select an alternative product.

Close

Gift Vouchers
Gift Vouchers are the perfect answer if you're stuck for gift ideas for that tricky to buy for friend or loved one. You can purchase Gift Vouchers in £5, £10, £25, £50, £100, or £250 denominations or combinations thereof. We can either post the vouchers to your billing address or email them to a nominated email address along with a personal message for the recipient. Gift Vouchers are non-refundable and are valid for 12 months from the date of purchase after which time they will expire.

To purchase Gift Vouchers online click here or call Customer Services on 0870 058 7000

Promotions
From time to time we run discount and free delivery promotions for our customers who have signed up to receive our promotional email newsletters. These emails contain a promotional code to use in much the same way as Gift Vouchers. If you would like to register for our newsletter simply enter your email address in the email signup box on the right


Using Gift Vouchers or Promotional Codes
To redeem a Gift Voucher or Promotional Code simply enter the code in the voucher code box when your viewing your shopping basket. Remember to click the [Apply Voucher] button to apply the voucher to your order. If you have multiple Gift Vouchers simply repeat the process until you have applied them all then proceed with checking out.

If you experience difficulty redeeming your voucher please call Customer Services on 0870 058 7000.

Close

Adding items to your basket
Once you have decided on the item you’d like to order simply click on the [Add item to my basket] button on the right of the product page. You can remove items from your basket at any time until you submit your order. Where a product has a variety of sizes, colours or technical options remember to select your option from the Options List to the right of the product before adding it to your basket.

If you would like more than one of the items you have added to you basket, you can change the quantity by changing the number next to the item in your basket and clicking update. You can continue shopping by clicking on the [Continue Shopping] button.

Checking out
When you have finished shopping the next step is to tell us where you would like to have your order delivered and how you would like to pay for it. Simply click on the [Checkout Now] button in your shopping basket to be taken to the Account Login page of the Secure Checkout. Here you can chose whether to create an account for future use or use our Express Checkout. If you have a PayPal account and would like to use it to pay you can login to it on this page too.

Your contact and delivery information
Make sure that you complete all of your contact and delivery information accurately so that we can keep in touch about your order and deliver it to the right place. The billing address needs to be the address that your card is registered to. If you’re a UK customer and would like to have your order delivered to an alternative address, tick the box and enter your delivery address.

Delivery Options
On the page you can see the delivery options available to you along with their costs. Simply select the delivery method you would like and your basket will recalculate your new total including your new delivery method. To learn more about the delivery options click here.

Payment Details
Either select a saved credit/debit card or add your new credit/debit card details and tick the box at the bottom of the page to confirm that you agree to the Terms and Conditions.

When you’re happy that your card details are all correct simply click on the [Submit My Order] button. From here you’ll be taken to HSBC’s website to verify your card using MasterCode or Verify by VISA before being returned to us to complete your order. For more information on MasterCode and Verify by VISA click here.

Order Confirmation
Once you see the confirmation page along with your unique order number you can be confident that your order has been successfully submitted. Provided that you supplied us with an email address we’ll keep you updated about the progress of your order and let you know as soon as we’ve despatched it so you know when to expect it. All you need to do now is sit back and wait for us to deliver your order.

Close

The price of the items in Price Slide gets cheaper by 1% every day meaning there’s some great deals to be had. The price you see when you add the item to your basket is the price you pay. Although waiting for the price to go down is a great way of getting a bargain, the stocks of Price Slide items are very limited so if someone else buys the item before you then you’ll miss out. Price Slide items are non returnable.

Key Points
• The price of all Price Slide products decrease by 1% every day at midnight (GMT)
• The price on the day you buy a product is the price you pay
• The price will continue to fall until all our stock is gone. When it’s gone it’s gone!
• All products are end of line & will not be re-ordered
• Price slide items are non refundable

How do I know if an item is in price slide?
The item will be displayed in our price slide department and also at the end of the product description have the following warning "This is a price slide item and has restricted returns options, click here for more information."

What if an item I order is the wrong size?
If an item is the wrong size, you can return it back to us for a swap to the correct size if available, or a voucher which you can use in any of our websites stores.

How do I know if an item is in price slide?
If you are swapping an item for a different size you swap at the price you originally paid, not the price its at when you swap.  Normal sale items do not have any return restrictions and are unaffected by price slide terms and conditions.

What if I simply dont like the item?
We will accept the item back within 7 days from dispatch and issue a voucher (valid for 1 year) for returned items, which can be used in any of our website stores.

Please Note: Normal sale items do not have any return restrictions and are unaffected by price slide terms and conditions

Close 5uytreq

Creating an Account
Creating an account is easy and straight forward and gives you access to lots useful features. Once you have created an account you can log back in at any time to view and amend your outstanding orders, create a wish list, save your shopping basket for later and much more.

To create an account simply enter your chosen username and click the [Sign In] button on the log in screen. To register you only need to give us your name, address, date of birth and email address - you will not receive marketing or promotional e-mails unless you request them. It only takes a moment to register and you don’t have to buy anything to do so.

Unique Account features...
• Full profile management facilities, including payment details and delivery information.
• Track orders and modify outstanding (unshipped) orders.
• Save your shopping basket for later
• Create and store your own wish list
• Set you marketing preferences to receive exclusive offers
• Win vouchers playing our online games
• Shop in different currencies - GBP, Euros and USD
• VAT Free shopping for Non-EU Countries & BFPO

Express Checkout
Express Checkout as the name suggests offers a fast and efficient way for you to arrange delivery and pay for your order. However unlike creating an account, your customer details are not saved for your future use and amendments to your order cannot be made online. Should you need to amend your order you would need to contact our Customer Services team direct.

Privacy and Security
At Simply Scuba Ltd we are committed to providing a safe, secure and private online shopping, for more information please click the links bellow. Privacy Statement [hyperlink to privacy statement] Secure Online Shopping [hyperlink to secure online shopping help page]



Close

If you created an account simply login using your username and password at the secure login page and amend or cancel your order there. If you used the Express Checkout to pay for your order you will need to contact our Customer Service team to make the amendments or cancelations for you.

You can email Customer service at customer.services@simplyscuba.com or call us on 0844 567 7070. Our Customer Service telephone lines are open 10am till 5pm Monday to Thursday and 10am till 4.30pm on Fridays. Lines are closed on weekends and public holidays.

Close

We accept the following cards for payment of goods on our websites

• VISA Electron/Debit
• VISA Delta
• VISA Credit
• MasterCard
• Switch/Maestro
• Solo
• PayPal

PayPal

To pay via PayPal just select the PayPal option on stage 5 of our check out. If you are paying via PayPal you will not be able to amend your order in anyway once it has been placed.  Should you need to, you must cancel the original order then place a new order. 

PayPal is only available online and not via telephone orders (as it requires logging into your PayPal account to complete the transaction).

If you use eCheques via PayPal then your order cannot be processed and will be held by us (as will all the goods you have ordered) until the funds have been cleared.  Please be aware that it can take up to two weeks for your bank to release your funds via PayPal to us.

If you are an international customer then in order for us to process your order your PayPal account must be verified and your billing address must be registered.  Please confirm your PayPal account is verified and your address registered prior to making a purchase on this website.  You can do this by logging into your account www.paypal.com and configuring your bank details to verify your account.

Close

You will need to know your user name and have set your date of birth within your account to access your password. Try logging into your account and if you are unsuccessful just enter your username and date of birth in the boxes provided and your details will be e-mailed to your specified e-mail address. If this is unsuccessful, please contact our customer services team for further assistance.

Close