At Simply Swim, we strive to make sure our customers are 100% happy, not just with the fabulous products they receive, but with the service we provide as well. We understand that buying online is completely different to buying in the shops and can be daunting for some of us. So we want to reassure you as much as possible that we offer you an easy and trustworthy online service. So what do we offer:
We offer free standard delivery and free 30 day returns on orders over £25. Please note though, free postage is only available on standard delivery to UK mainland addresses. £25 is the value of the goods including VAT.
With thousands of in stock items, we aim to despatch your order the same day or the day after, depending on the time you place your order. We have several delivery options for you to choose from, whether that’s standard delivery, express, or next working day. Most orders selected for standard delivery will arrive with you within 2-3 working days and other options even sooner. If an item you have ordered is out of stock you will be notified.
We have a dedicated team in Customer Services who are here to help you when and if you need it. We aim to make buying online easy, but sometimes it’s nice to speak to a real person, so you can either contact us by email (where you can expect a reply the same day Monday-Friday) or by telephone, where one of our team will be happy to help you. We also have a Live Chat facility which allows you to talk to a member of our team online whilst you are shopping.
We offer a 28 day, hassle free returns policy. If your item isn’t suitable, just send it back to us with your delivery note stating whether you want an exchange or a refund and we will arrange it for you.
We take security extremely seriously and we have taken on numerous security measures to make sure that, as a company, even we would be happy buying from ourselves. We constantly make every effort to make sure customer’s details are protected. We will NEVER pass your personal details on to third parties.
We are a 100% secure company that is independently audited and tested each and every day by Hackersafe (now McAfee Secure) with a secure and encrypted login/checkout provided by Thwarte.
We also comply with PCI data security requirements by passing a Security Metric Site Certification vulnerability scan. The site is tested quarterly to make sure that high security standards are maintained. This significantly reduces the risk that our website will be compromised and that credit card or other sensitive data will be stolen or misused.
We are always updating the technologies and securities we use to make us secure, so you don’t have to worry.
At Simply Swim we won’t charge you for your order until it has been despatched. Once you have placed your order we will pre-authorise your card. This just means that the amount is reserved and taken from your available spending limit, but the funds are not deducted from your account (excludes PayPal customers who are charged immediately by PayPal).
If you’re undecided on which product to pick or want to know a little bit more about it, then take a look at our product demo videos. You will be able to get a more detailed look at the item and find out what all the features do. A fantastic way to learn more about what you’re buying.
All of our stock is sourced through the official UK agent or distributor, rather than being grey import stock. This ensures it has been built and tested to all the UK and European requirements and is fully fitted with the UK specification and features. Some brands change or remove features in different regions, such as American, to better suit that market. Purchasing one of those units may result in a limited function product compared to the UK model.