We ship to over 200 countries...
Standard delivery is 2-3 days from the date of despatch - £2.99
Express delivery is 1 - 2 days from the date of despatch - £4.99 (Please note deliveries to remote areas of Northern Ireland & Scotland may take an extra 1-2 working days to arrive, however we will use the fastest method we have available.)
Next Working Day - £6.99 (Please note that the Next Working Day option is only available if all the items you are trying to order are in stock. Orders must be placed before 3pm Monday - Friday to be despatched the same day)
1 Hour Time Slots For Express & Next Working Day
For UK mainland orders placed via Express or Next Working Day services we mostly use DPD couriers who use DPD Predict. The great thing abut DPD Predict is that you'll be informed of the exact hour your order will be delivered via email and text message (so make sure you include you mobile number when you check out). So no more waiting about all day for your order to arrive.
And as an added bonus you can reply to the text or email to arrange delivery on the next day if the delivery doesn't suit.
To learn more about about DPD predict please click here.
We despatch Monday - Friday from 9.00am to 4.00pm. As mentioned above, Next Working Day orders must be placed by 3pm to be despatched that day.
Standard International method is suitable for all orders to be shipped outside the United Kingdom. ParcelForce Worldwide takes 3-21 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel.
This shipping method is suitable for all orders to be shipped outside the United Kingdom. DHL Express takes 1-4 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel.
All orders will be shipped as soon as all the items are available - subject to payment authorisation. We despatch orders Monday - Friday (excluding bank holidays).
Please Note. Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
Please Note. International orders can only be shipped to the billing address and PO Box addresses may not be accepted. For UK registered credit/debit cards we can only ship to addresses within the UK. Unfortunately for PayPal users and overseas customers we can only ship to your registered billing address. These restrictions are online fraud prevention measures issued by the banking community and are beyond our control, sorry.
Yes, when we despatch your order we will email you with the tracking details.
Yes, as a general rule the courier will require a signature on delivery.
However, if your order is small, light and inexpensive, and you choose to have it sent to you via our standard service, it may be delivered to you via Royal Mail 2nd Class post and may therefore be delivered with your normal mail.
Yes of course, if you live locally and want to pop into the shop to pick up your order that's fine.
Just select "collection" as your delivery option when you checkout and we'll email you when we've picked it and it's ready for collection.
Our store is located at:
5 Jubilee Way
For more information and detailed directions please see our shop website - www.thesimplygroup.com
If your delivery county is inside the European Union then your order will be subject to VAT.
For exports to countries outside the EU although these are exempt from VAT you may be required to pay import duties by your government, you will be notified by the courier that delivers your goods if this is the case.
Some countries (including but not limited to Israel, Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.
We deliver to many popular destinations such as the United Kingdom, United States, Ireland, Japan, Germany, Scandinavia and France. For a comprehensive list click here.
If your goods have either been received as damaged or are missing please contact customer services immediately, either by email CustomerCare@TheSimplyGroup.com or by calling us on 0844 567 7070.
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
If your goods have simply gone missing for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods. If you are an overseas customer we have to wait up to a maximum of 30 days from dispatch, after this period has passed we can re-send the goods.
We hope you will be completely satisfied with any product purchased from The Simply Group.
However should you wish, you can return it for any reason within 28 days from the date of despatch for a full refund (less postage costs).
Items must be unused and in an as new condition with all packaging and labels/tags attached. The latest date for returns is printed on your delivery note for clarification.
Whilst we generally process refunds the day they arrive with us please allow up to 14 days (or longer during busy periods) for your refund to processed before contacting us.
We have three methods for returning items mentioned below. But whichever of these methods you use please ensure you complete the rear of your delivery note to let us know why you want to return the items and to inform us whether you want an exchange or refund.
Please return your item(s) and your delivery note to:
The Simply Group
5 Jubilee Way
Please be aware that you are responsible for the item(s) until such time as they are received by us. As such we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.
To make it cheaper and even more convenient for you to return your order to us we have teamed up with Collect+. Now you can drop off your parcel at over 3,000 local shops, open early ‘till late, 7 days a week for only £4.49 a parcel. For more information on using our Collect+ service click here.
If you're in a hurry and you're local to Faversham in Kent you can also take your item(s) back in person to our Faversham Kent store along with your delivery note. One of our friendly colleagues will be happy to assist you with exchanging or refunding your order.
We are open 7 days a week. For full details click here.
Yes of course, just follow the simple instructions on the reverse of your delivery note and we’ll do the rest.
When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be despatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above to return the original goods for a refund.
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.
If an item becomes faulty after a period of time then please contact customer services before returning the item. We will either repair or replace the item at our discretion.
We will send you a free postage label or refund your return postage in these instances (item weight dependant) so you don’t incur any additional costs.
In either of the above events please contact our customer services team on CustomerCare@TheSimplyGroup.com or telephone 0844 567 7070 between 9:00am and 5.00pm Monday to Saturday to arrange the return.
If we ask you to return the goods to us please download the faulty goods return form below as this will need to be enclosed when you return your faulty product to us.
Download our Faulty goods return form here (Help: Right click and save target as.....)
Although shopping online means that you can shop from work or home without the hassle of making a trip out or having to talk to anyone, there will no doubt be times when you will want to contact us. You can do so in a number of different ways, each of which should prompt a quick and efficient response from us.
E-mail is our Preferred method of communication as it allows us to fully respond to you questions. Please always indicate your order number if your correspondence relates to an order. The different methods of contacting us are as follows:
We always do our best to make sure that e-mails are answered as quickly as possible and we aim to respond to all e-mail within 1 working day. If you have a more urgent enquiry please call us on the telephone numbers below.
0844 567 7070
|International||+44 1795 597250|
|UK||0844 567 6060|
|International||+44 1795 537126|
Our phone lines are open between 9am and 5pm Monday to Saturday. While we do our best to answer all calls as quickly as possible, we sometimes experience extremely high volumes of calls meaning that we can't get to your call as quickly as we would like. In this case you may prefer to leave a message on our telephone system (you will be offered this option while you wait) and we will then call you back as soon as we can, or alternatively you can e-mail us.
Simply Scuba Ltd t/a Simply Swim
5 Jubilee Way
We welcome any comments you have about our service and we rely on feedback from you to let us know if we are doing anything which you think could be improved. If you have a complaint, you should email us at CustomerCare@TheSimplyGroup.com with as much information about the problem as you have and we will respond to that email within 24 hours. Wherever possible we will endeavour to resolve any problems within the same working day.
Established in March 1995, The Simply Group launched its first website simplyscuba.com in 1996 and we’ve been at the forefront of online retail innovation ever since.
Buoyed by the continued success of Simply Scuba we launched Simply Swim in the summer of 2006 and it rapidly became a key player in the swim wear market. We’re always looking for better ways to help you research and buy your kit online by harnessing the latest technology with our high standards of customer service.
Located just outside the fashionable and picturesque town of Faversham in Kent (to view a map please click here), we operate our showroom, customer services centre and warehouse from our large modern industrial premises.
If you'd like to come and visit us at our shop the opening hours are:
Monday - Friday 9am to 6pm
Saturday 9am to 5pm
Sunday 10am to 4pm
We have recently opened a new shop in Faversham. At our shop you can try our vast range of swim equipment and accessories and get professional advice from any of our qualified sales staff. If you'd like to come and visit us at our shop the opening hours are:
Monday - Friday 9am to 6pm
Saturday 9am to 5pm
Sunday 10am to 4pm
For more information and to get locations to our shop see The Simply Group Outdoor & Leisure Store website.
|Oct-11||Simply Swim moves warehouse and opens a new shop|
|Sep-10||Simply Swim launches mobile optimised website|
|Jun-10||Simply Swim introduces timed delivery slots, including Saturday and evening deliveries.|
|Mar-10||Simply Swim launches v3.0 of iPhone App|
|Dec-09||Simply Swim launches its “swim wear finder” to help you find what you’re looking for|
|Oct-09||Simply Swim launches iPhone App v1.0|
Alongside Simply Swim, we've been hard at work on our six other successful online stores. The products may be a bit different, but the same ethos still applies. If you haven't seen our sister sites before, take a look below:
|simplyscuba.com||scuba diving equipment|
|simplyhike.co.uk||camping & outdoor equipment|
|simplysweat.com||sportswear & fitness equipment|
The Simply Group & Simply Swim are trading names of Simply Scuba Ltd.
5 Jubilee Way,
Registration no. 3053307 in England and Wales. VAT Registration Number GB 621 9623 45
Shop Opening Times:
Monday - Friday 9am to 6pm
Saturday 9am to 5pm
Sunday 10am to 4pm
Simply Scuba ltd, 5 Jubilee Way,
ME13 8GD, United Kingdom
Exit the M2/A299 at junction 7 and follow A2 to Faversham for 1.6 miles. Turn right onto the B2040 Love Lane and follow down to mini roundabout (approximately 0.5 miles). Turn left onto Whitstable Road over the railway bridge (1st exit).
Continue down until you see the Queen Elizabeth Jubilee Centre (large blue and wooden building) on your left. Take the left turn just in front of the Jubilee centre. We are then located on the right hand side approximately 200 metres up that road.
Alight at Faversham Station. Exit the station onto Station Road (front of train station, where taxi rank is located). Bear right out of the station, follow road down to mini roundabout (approximately 100 meters). At roundabout, turn left into Newton Road and follow down to traffic lights (approximately 400 meters). Turn right at the traffic lights onto Whitstable road past the park and follow road up to the Queen Elizabeth Jubilee Centre (large blue and wooden building) on the right (approximately 800 metres). Take the right turn just in front of the Jubilee centre. We are then located on the right hand side approximately 200 metres up that road.
By becomming a Simply Swim Affiliate you can earn yourself some extra cash. You do this by earning of commission on sales from customers sent to us from your website. Customers from your website or blog are tracked for 30 days which maximises your chances of gaining a commission. It's really quick and simple to set up, just follow the steps above. Here are 4 simple reasons to join:
|Why do you use a third party solution to track sales?|
|Affiliate Window is an award winning affiliate marketing company (the largest in the UK). It is their job to ensure that your sales are tracked correctly and you get the commission you deserve.|
|Where can I find your banners?|
|Once you are signed up to us on Affiliate Window you can go to our profile and find the banners there. We have a great range of banners and many size options to suit your site.|
|I've made a sale - what happens next?|
|At the end of each month we pay our commissions, whether its on one sale or more.|
|What are your commission rates?|
Our commission rates are fixed at 8% of the sales value.
Put any of our banners on your website and we will pay you 8% commission on all sales generated as result of the customer clicking through and making a purchase. We have a choice of banners to choose from and you can have as many as you want on your site. For maximum effectiveness we would recommend you place them in prominent positions within your site. The amount of commission generated is limitless. Should you choose to, you may remove the banners at any time without notifying us - we do not lock you into a contract.
Banner Advertising Conditions: Simply Swim cannot be held financially responsible in any way for technical problems including non-availability of the site resulting in the loss of sales and commission from the website. Except for injury to or death of any person arising from our negligence, we won't be liable (under contract, by negligence or any other way) for any indirect or consequential loss (including loss of profits) or damage arising out of, or in connection with the website or this Agreement and our total liability for any loss or damage in respect of the website or this Agreement won't exceed the amount of the commissions paid. You acknowledge that we won't have any control over your use of the banner and by accepting these terms you agree to hold us harmless against any claims by third parties arising from your use of the banner.
In the unlikely event of there being any dispute over commission we will make non confidential information available to you to resolve any dispute. We cannot of course disclose personal details given to us over the Internet. All information given to Simply Swim will remain confidential and will only be used by Simply Swim and not sold to any third parties.
At The Simply Group we know that people have busy lifestyles these days; so we've built mobile apps and a dedicated mobile website for smartphones to allow you to shop, when and wherever you like. We're confident the customers that shop on our online stores will appreciate the new ways to shop with us on the go.
We currently have dedicated apps for both iPhone users and Android users. As well as a fully functioning mobile site which works on all smartphones.
Our mobile sites allows users shopping on smartphones to browse our stores much easier than using our desktop site. Being optimised for mobile displays you can easily navigate the site with simple to use interface and docked menu. All the functionality of our desktop website is there so you can browse by department or brand, filter, watch our great product videos and view our high quality product images. Once you're done shopping you can pay securely with no fuss. A great way to shop on the go.
Just go to www.simplyswim.com on your mobile to try it out.
Our iPhone Applications for our stores were our first mobile shopping apps which have had several updates to allow iPhone users to shop as easily and securely on our stores. On the iPhone Apps you can browse, check out our videos, images and pay at the checkout securely just as you would do on our websites. They are optimised for all versions of the iPhone including the iPhone 5 and have a very slick smooth inteface.
To download our iPhone app, please search for Simply Swim on the Apple App Store.
Very popular these days is the Android app available for a whole range of Smartphones which support Android. This allows Android users to shop easily from their mobile phones as well as being able to check out our product and catwalk videos and purchase from our stores easily and securely.
To download our Android app, please visit Google Play .
We are committed to ensuring that your privacy is protected and any information we hold is secure. This policy explains how we collect, use and store your personal information.
We are registered with the ICO (Information Commissioners Office) under the Data Protection Act 1998 - Registration Number Z7449228.
When you buy goods or services from us we need to know some basic information about you to fulfil your order. This includes (but may not be limited to) your name, address, e-mail, phone number and payment details. This information is provided by you during the checkout process and will be securely stored so that we can process your order. We will never collect sensitive information about you without your explicit consent.
We gather this information to allow us to process any orders you make and, if you have requested us to, to send you our newsletter. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods or services ordered.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website, our range of products and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our goods or the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our goods or services.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We will gain your consent to receiving this information in advance and you can easily remove yourself from future mailings by following the instructions on the bottom of the first mail you will receive.
Except as otherwise stated in this policy we will never provide your information to any third party company, unless you have expressly permitted us to do so.
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
We wish to only maintain accurate and up to date information on you. You can check and amend all the information we currently hold about you by logging into your account and make any necessary changes or from the UK call us on 0844 567 7070 or internationally on +44 1795 597250.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to safeguard the security of your information. By submitting your information you consent to these transfers.
|Information||Why do we to need know this?||Who do we share this information with?|
|Name and address details
||So we know where to send your order.||The courier who delivers your order.
Partners and 3rd party service providers are prohibited from sharing your information except where required to do so by law. Certain shipment data will be provided by the courier to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
|So we can perform security checks against your payment method.||Our bank and your card issuer|
|E-mail address||So that we can let you know the status of your order.||Only us.|
|If you have requested notification of when a specific item comes in to stock.||Only us.|
|To let you know when your delivery is due, our chosen courier may email you with an estimated time and date of delivery.||The courier company chosen to deliver your order. Partners and 3rd party service providers are prohibited from sharing your information except where required to do so by law.
|To ask you to review your shopping experience and products purchased.
||Chosen review service provider. Partners and 3rd party service providers are prohibited from sharing your information except where required to do so by law.
|If you have requested our offers and newsletter.||Your email address is shared in the form of a distribution list with an email marketing service. Partners and 3rd party service providers are prohibited from sharing your information except where required to do so by law.|
|Phone number||So that we can keep in touch regarding your order.||Only us.|
|To let you know when your delivery is due, our chosen courier may text you with an estimated time and date of delivery.
||The courier company chosen to deliver your order. Partners and 3rd party service providers are prohibited from sharing your information except where required to do so by law.
|Payment card details||So we can take the funds to pay for your order||Our bank and your card issuer via secure encrypted payment processing gateway. We are fully PCI DSS Compliant (Payment Card Industry Data Security Standard).|
|Order details||Details about what you order will be stored for a minimum of six years so that we can assist you should you need to contact us about your order in the future.||Only us.|
Cookies are small text files placed on your computer or mobile device that help the website remember your device. They are used for a few different purposes and can stay on your device for different lengths of time, below is a guide to what cookies we use and what they are for.
Without these our website won't work properly
Session cookies are used to remember what is in your shopping basket and what stage you are at in the checkout process. Session cookies expire and are deleted automatically after you close your browser or end your session.
Accepting these cookies is a condition of using the websites. You can chose to restrict these cookies if you wish, however the site will not function correctly.
Below is a list of the Session cookies we use.
|ASP.NET_SessionId||Remembers what is in your shopping basket.||Us|
|State||Remembers what stage your order is at.||Us|
These cookies help improve your visit experience
These cookies are used to enable specific functionality i.e. the live chat facility or product advice videos, as well as help us improve the site by measuring any errors and analyse how visitors choose to use the site. These cookies share information with our partners to provide a service on our website and expire after 30 days.
These cookies cannot be used to identify who you are and will not be used to target you with adverts on other websites.
You can choose to restrict these cookies; however it may reduce the functionality and your experience of the site.
Below is a list of the function and analytics cookies we use and who provides them.
|Source||Remembers which affiliate site your visit came from||Us|
|Enables live chat Customer Services support.||Live Person|
|VISITOR_INFO1_LIVE||Enables you to view video content hosted by YouTube on our sites.||YouTube|
|Helps us analyse how the site is used and improve our site performance.||Google Analytics|
These cookies are for social media and advertising
These cookies are generally associated with 'Like', 'Share' or 'Add' buttons from third party social media providers. In return for 'sharing' with your social network, the service provider remembers your visit to our site and uses this to build a profile of your interests.
The information collected by these cookies may then be used by the third party provider to serve you with tailored advertising on other websites.
You can choose to restrict these cookies; however this may prevent us from providing you with some services.
Below is a list of third party, social media and tracking cookies we use and who provides them.
|Enables you to share via Facebook|
|Enables you to share via Pinterest|
|Helps advertising be more relevant to you.||Double Click by Google|
|Enables you to share via Twitter|
When you send us your information over the internet this is done using our secure pages (https://www.... ) using 128bit encrypted Secure Socket Layer (SSL) to keep your information confidential. SSL is a commonly used protocol for managing security over the internet and is the industry standard.
Any sensitive data i.e. payment card details, that we need to store is encrypted and stored in physically secure locations. We use highly sophisticated Firewalls to prevent infection from viruses and to block penetration attempts.
In accordance with PCI DSS our websites and servers are scanned regularly by Security Metrics for security weaknesses and vulnerabilities. This ensures that high security standards are maintained, which significantly reduces the risk that data will be compromised, stolen or misused.
Further information on the Data Protection Act 1998 can also be found on the Information Commissioner's website at http://www.informationcommissioner.gov.uk
Use of this website is subject to our Terms and Conditions.
Data Protection registration number Z7449228.
As a company we have taken a very serious approach to security, we have taken on many security measures to ensure we are a company that we ourselves would be happy purchasing from. We are constandly making every effort to ensure the protection of people's details. We will NEVER give out your details to a third party
Our websites are 100% secure, independently auditted and tested daily by Hackersafe (now McAfee Secure) with a secure and encrypted login/checkout provided by Thwarte. We are also members of 'Internet Shopping Is Safe' a scheme run by IMRG - the leading industry body for global e-retailing.
We are constantly updating the technologies and securities we use to make us secure.
We fully participate in Verified by VISA and Mastercard 3D Secure to ensure we provide you the most secure online shopping process that is currently available.
Our online checkout is encrypted by Thwarte® to provide secure online data transfer using the industry standard 128bit Secure Socket Layer (SSL) cryptographic protocols.
Security Metrics regularly scan our website for all known vulnerabilities. Once our sites have passed their security checks we get accredited as passing all criteria laid down by Secure code and Verified by VISA for secure encrypted credit card transactions.
We fully participate in the Verified by VISA debit & credit card verification process to protect you against online card fraud.
We fully participate in the MasterCard SecureCode debit & credit card verification process to protect you against online card fraud.
Even though the overwhelming majority of online transactions are completed safely there are still some things you can do to ensure you are just a little safer, both on our site an other sites.