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Delivery Information

WE OFFER FREE UK DELIVERY ON ORDERS OVER £40.

FREE POSTAGE IS ONLY AVAILABLE ON STANDARD DELIVERY TO UK MAINLAND ADDRESSES.

Christmas Delivery Deadlines

To be guaranteed delivery for Christmas our couriers have given us the following deadlines for UK customers:

Standard Delivery is available until 3pm on December 20th for delivery before Christmas.

Next Working Day Delivery is available until 3pm on December 23rd for delivery before Christmas.

You can purchase from our Faversham store right up until 6.00pm on the 23rd of December.

What are the UK delivery options?

Standard Delivery - Free delivery on orders over £40

  • Typically 3 - 5 working days. £3.99 for orders under £40
  • Despatch and delivery is between Monday and Friday (excluding public holidays). Order before 2pm during this time and we'll aim to despatch your order the same day
  • Free standard delivery applies to UK mainland addresses only
  • £40 is the value of the goods after promotional deductions i.e. 10% discount code.  If you return any goods and the residual order value falls below the free delivery threshold then the standard delivery charge shall be applied.

Express Tracked  - £6.99

  • Despatch and delivery is between Monday and Friday (excluding public holidays)
  • Orders must be placed before 2:00pm Monday to Friday to be despatched on the same day and usually delivered in 1-2 working days.  Generally on the next working day but please note this is not a guaranteed service although a high proportion of orders do arrive next day.  Please note that during industrial strike action by Royal Mail we suggest that you order any urgent items by courier instead.
  • UK mainland addresses only. Service unavailable in remote locations such as parts of Scotland and Northern Ireland
  • Please note that certain race wear and wetsuits are held in limited quantities and may not be available on the next day service.  Please contact us if you need delivery next day so we can check stock for you.
  • If you wish to have an item couriered on either a same day (where available) or on a guaranteed next day service then please contact us for a choice of options and quotations.

Next Working Day - £11.99

  • Despatch and delivery is between Monday and Friday (excluding public holidays).
  • Orders must be placed before 2:00pm Monday to Friday to be despatched on the same day and usually delivered the next working day.
  • UK mainland addresses only. Service unavailable in remote locations such as parts of Scotland and Northern Ireland. Remote locations and Northern Island are typically 2-3 days by courier.
  • Please note that certain race wear and wetsuits are held in limited quantities and may not be available on the next day service.  Please contact us if you need delivery next day so we can check stock for you.

Saturday delivery - £14.99

  • Orders must be placed before 2:00pm Friday (excluding bank holidays) to be delivered Saturday
  • Orders placed after 2:00pm will be send for delivery on the next available service (meaning delivery could be Sunday, Monday or Tuesday depending on the order dispatch time)
  • If you can only accept delivery on a Saturday (and no other days of the week) then please contact us immediately if you have missed the above 2pm deadline and want your order held for the following Saturday rather than sent on the next quickest date.
  • This is available to UK mainland addresses only and typically is by Royal Mail Special Delivery Service. Service is unavailable in remote locations such as parts of Scotland and Northern Ireland.  Bulky items (eg large boxes of noodles etc) cannot be delivered using this service.

Sunday delivery - £14.99

  • Orders must be placed before 10:00 am on Saturday (excluding bank holidays) to be delivered Sunday
  • Orders placed after 10am Saturday will be send for delivery on the next available service (meaning delivery will typically be on Tuesday, or Wednesday if Monday is a Bank Holiday)
  • If you can only accept delivery on a Sunday (and no other days of the week) then please contact us immediately if you have missed the above 10am deadline and want your order held for the following Sunday rather than sent on the next quickest date.
  • This is available to UK mainland addresses only and typically is by Royal Mail Special Delivery Service. Service is unavailable in remote locations such as parts of Scotland and Northern Ireland.  Bulky items (eg large boxes of noodles etc) cannot be delivered using this service.

Please ensure you check your address is correct and include a mobile phone number where possible with you order.  This does really help to ensure you receive your order as expected and can be kept up to date with its progress.

Please note that all the above delivery timescales are not guaranteed. We will always aim to dispatch on the service requested and have a very high success rate for delivery when you need the item.  However there can be situations outside our control (bad weather, strikes, courier issues etc) that can prevent the order being received when expected.  In these cases no refund of shipping charges can be made.


    When will you despatch my order

    All orders will be shipped as soon as possible. 

    For the Express Tracked and Next Day Courier delivery option, orders must be placed before 2pm Monday to Friday to be despatched on the same day and delivered in 1 - 2 working days (excludes weekends and public holidays).

    For the Standard Delivery option, we'll aim to despatch your order on the same day as long as it's placed before 2pm.

    At exceptionally busy times like Christmas or in periods of adverse weather conditions or during industrial action by Royal Mail or others, deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee express delivery when selected.


    What are my delivery options outside the UK?

    We offer two levels of service depending on how quickly you need your order delivered.

    Standard Standard International method is suitable for all orders to be shipped outside the United Kingdom. We use Royal Mail International, DPD International (part of the Geopost group) and ParcelForce Worldwide, delivery typically takes 7 - 14 working days from despatch dependent on location. Shipping prices are calculated on the size and volumetric weight of the parcel. However, please note that our couriers do not guarantee the service will deliver before 31 days in rare cases due to customs.

    Express This shipping method is suitable for all orders to be shipped outside the United Kingdom. Express takes 3 - 7 working days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel


    When will I receive my Express Tracked order?

    If you placed your order before 2pm Monday to Friday (excluding bank holidays) and selected our Express Tracked delivery option then you should receive it within 1-2 working days, usually on the next working day. 

    Therefore, if you place your order on Friday before 2pm, your order should arrive with you on Monday (excluding bank holidays) or Tuesday. 

    If you need your order to arrive on a Saturday then you would need to select our Saturday option at the checkout and place your order before 2pm on Friday. 

    UK mainland addresses only, these services are unavailable in remote locations such as parts of Scotland and Northern Ireland.


    Can I track my order?

    Yes, for express tracked orders, when we despatch your order we will email you with the tracking details (this email can sometimes go into a junk folder so check there too). Tracking details may not appear on the carrier's website until the parcel has been scanned into their network on the evening of despatch.

    If you've set up an account with us then you can log in to check the status and tracking of your order. 


    Can I use an alternative delivery address?

    Yes, when paying by card you can enter your delivery address at the first stage and then enter your billing address where your card is registered to at the payment method stage. 

    For PayPal or Amazon Pay, we are only able to ship to the registered address that you select from your account. Please note we're unable to ship to click & collect shop addresses that you may have saved in your PayPal or Amazon Pay accounts as we do not offer this service. 

    When paying via the V12 finance option, we can only ship to the address that is on your finance application. 


    Will I need to sign for my delivery?

    We use a variety of Royal Mail, DPD and ParcelForce services for deliveries in the UK, some of these services may require proof of delivery. Some international shipments may also require a signature as proof of delivery.


    What countries do you deliver to and how much will it be?

    We deliver to many popular destinations such as the United Kingdom, United States, Ireland, Japan, Germany, Scandinavia and France. Here is a comprehensive list:


    • AUSTRALIA
      From: £19.74
    • AUSTRIA
      From: £7.00
    • BAHRAIN
      From: £42.91
    • BELGIUM
      From: £7.00
    • BRAZIL
      From: £24.42
    • BULGARIA
      From: £7.00
    • CANADA
      From: £20.80
    • CHINA
      From: £19.74
    • CROATIA
      From: £7.00
    • CYPRUS
      From: £7.00
    • CZECH REPUBLIC
      From: £7.00
    • DENMARK
      From: £7.00
    • EGYPT
      From: £24.42
    • ESTONIA
      From: £7.00
    • FALKLAND ISLANDS
      From: £59.55
    • FINLAND
      From: £7.00
    • FRANCE
      From: £7.00
    • GERMANY
      From: £7.00
    • GIBRALTAR
      From: £13.20
    • GREECE
      From: £7.00
    • HONG KONG
      From: £19.74
    • HUNGARY
      From: £29.67
    • ICELAND
      From: £34.43
    • ITALY
      From: £7.00
    • JAPAN
      From: £19.74
    • KENYA
      From: £48.86
    • KUWAIT
      From: £42.91
    • LATVIA
      From: £7.00
    • LITHUANIA
      From: £7.00
    • LUXEMBOURG
      From: £8.00
    • MALAYSIA
      From: £30.08
    • MALTA
      From: £7.00
    • MONACO
      From: £7.00
    • NETHERLANDS
      From: £7.00
    • NEW ZEALAND
      From: £30.08
    • NORWAY
      From: £7.00
    • POLAND
      From: £7.00
    • PORTUGAL
      From: £7.00
    • QATAR
      From: £42.91
    • REPUBLIC OF IRELAND
      From: £7.00
    • ROMANIA
      From: £7.00
    • SAUDI ARABIA
      From: £42.91
    • SEYCHELLES
      From: £48.86
    • SINGAPORE
      From: £40.56
    • SLOVAK REPUBLIC
      From: £7.00
    • SLOVENIA
      From: £7.00
    • SOUTH AFRICA
      From: £24.42
    • SPAIN
      From: £7.00
    • SRI LANKA
      From: £48.86
    • SWEDEN
      From: £7.00
    • SWITZERLAND
      From: £7.00
    • THAILAND
      From: £30.08
    • TURKEY
      From: £34.43
    • UNITED ARAB EMIRATES
      From: £24.42
    • UNITED KINGDOM
      Info Above
    • UNITED STATES
      From: £20.80

    VAT and import duties

    If your delivery is to a country inside the UK then your order will be subject to VAT (Value Added Tax) at the current rate where applicable.

    The Channel Islands are not part of the UK for VAT purposes, so orders going to the Channel Islands are treated as zero-rated exports. However, the total amount that you pay for your order will not change: we consider the costs of doing business across all of the markets we operate in, and price our products based on a variety of commercial market factors.

    Unfortunately, goods purchased by mail order, including internet sales, are excluded from the Government’s tax free shopping scheme. We are therefore unable to provide a VAT 407 reclaim form for goods delivered within the EU that you intend to export. For more information please visit https://www.gov.uk/tax-on-shopping/taxfree-shopping

    GOOD NEWS. Post Brexit for orders to European Union under 150 euros we collect the local VAT rate as part of your order total so that ordinarily there will be no further tax payable when your order is received in your country.  If your order is over 150 euros then we cannot add taxes and you will need to pay taxes when the item arrives.

    For exports to countries outside the UK and EC although these are exempt from VAT, you may be required to pay import duties and sales tax by your government. You will be notified by the mail service or courier that delivers your goods if this is the case. Please note that deliveries to the EU will now incur local customs and value added tax as the UK is no longer part of the European Union.

    Please make sure that you are aware of any sales tax, duties and charges that may apply to orders that arrive in your country.  Contact us if unsure before you place your order.

    International returns are issued as credit notes and not refunds.  Returns must be received within 28 days from delivery so please ensure you use a tracked express service.  If your return is received after this time but you have posted within the 28 days then the order may still be credited, at our discretion.  Credit notes are valid for 12 months.


    Do you ship to BFPO addresses?

    Unfortunately we do not currently ship to BFPO addresses and any orders received for a BFPO address will be cancelled and refunded.

     

     

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