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Delivery Information

WE OFFER FREE TRACKED UK DELIVERY ON ORDERS OVER £15

FREE POSTAGE IS ONLY AVAILABLE ON STANDARD DELIVERY TO UK MAINLAND ADDRESSES.

Christmas Delivery Deadlines

To be guaranteed delivery for Christmas our couriers have given us the following deadlines for UK customers:
Standard Delivery is available until 3pm on December 20th for delivery before Christmas.
Next Working Day Delivery is available until 3pm on December 21st for delivery before Christmas.
You can purchase from our Faversham store right up until 4.00pm on the 24th of December.


What are the UK delivery options?

Standard Delivery - Free tracked delivery on orders over £15

  • 2-4 working days. £3.95 for orders under £15
  • Despatch and delivery is between Monday and Friday (excluding public holidays). Order before 3pm during this time and we'll aim to despatch your order the same day
  • Free standard delivery applies to UK mainland addresses only
  • £15 is the value of the goods after promotional deductions i.e. 10% discount code

Next Working Day - £6.95

  • Despatch and delivery is between Monday and Friday (excluding public holidays)
  • Orders must be placed before 3:00pm Monday to Friday to be despatched on the same day and delivered on the next working day
  • UK mainland addresses only. Service unavailable in remote locations such as parts of Scotland and Northern Ireland

Saturday delivery - £15

  • Orders must be placed before 3:00pm Friday to be delivered Saturday
  • Orders placed after 3:00pm will be held for delivery the following Saturday
  • UK mainland addresses only. Service unavailable in remote locations such as parts of Scotland and Northern Ireland

Collect From Our Faversham Store – Free

  • If you’d like to place an order for collection then please call our Customer Care team on 0844 567 7074 to place the order over the phone as these cannot be placed online
  • We will require ID when you collect your order. For our full address and information on how to find us, click here

 



What are your despatching hours?

We despatch Monday - Friday from 9am to 5pm. As mentioned above, Next Working Day orders must be placed by 3pm to be despatched that day.

 



What are my delivery options outside the UK and how much do they cost?

We offer two levels of service depending on how quickly you need your order delivered.
Standard
Standard International method is suitable for all orders to be shipped outside the United Kingdom. We use Royal Mail International, DPD International (part of the Geopost group) and ParcelForce Worldwide, delivery takes 3-31 days from despatch dependent on location. Shipping prices are calculated on the size and volumetric weight of the parcel.

Express
This shipping method is suitable for all orders to be shipped outside the United Kingdom. Express takes 1-4 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel

 



When will you despatch my order?

All orders will be shipped as soon as all the items are available - subject to payment authorisation.

Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.

Please note: At exceptionally busy times like Christmas or in periods of adverse weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.

 



Can I use an alternative delivery address?

If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.

Please note: The Billing address must be the address your payment card is registered to. PO Box addresses may not be accepted. Unfortunately for PayPal customers we can only ship to your registered billing address. This restriction is a fraud prevention measure issued by PayPal and is beyond our control, sorry.

 



Can I Track My Delivery?

Yes, when we despatch your order we will email you with the tracking details.

Tracking details will not appear or update on the Royal Mail Web Site until the parcel has entered into their schedule approx.24 hours after despatch has been actioned

 



I've missed my delivery

For Royal Mail parcels which have been attempted to be delivered and returned back to the customer’s local Royal Mail collection office. The Royal Mail collection depot must be contacted/visited by the customer’s themselves providing proof of id and calling card. This is the customer’s responsibility to check if parcel being held at their depot, and to arrange to collect the goods.

 



Will I need to sign for my delivery?

We use a variety of Royal Mail, DPD and ParcelForce services for deliveries in the UK, some of these services may require proof of delivery. Some international shipments may also require a signature as proof of delivery.

 



Overseas Orders, VAT and Import Duties

If your delivery country is inside the European Union then your order will be subject to VAT (Value Added Tax) at the current rate.

Unfortunately goods purchased by mail order, including internet sales, are excluded from the Government’s tax free shopping scheme. We are therefore unable to provide a VAT 407 reclaim form for goods delivered within the EU that you intend to export. For more information please visit https://www.gov.uk/tax-on-shopping/taxfree-shopping

For exports to countries outside the EU although these are exempt from VAT you may be required to pay import duties by your government, you will be notified by the courier that delivers your goods if this is the case.

Some countries (including but not limited to Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.

 



What Countries Do You Deliver To?

We deliver to many popular destinations such as the United Kingdom, United States, Ireland, Japan, Germany, Scandinavia and France. Here is a comprehensive list:


  • AUSTRALIA
    From: £19.74
  • AUSTRIA
    From: £13.02
  • BAHRAIN
    From: £42.91
  • BELGIUM
    From: £6.00
  • BRAZIL
    From: £24.42
  • BULGARIA
    From: £29.67
  • CANADA
    From: £20.80
  • CHINA
    From: £19.74
  • CROATIA
    From: £29.67
  • CYPRUS
    From: £24.38
  • CZECH REPUBLIC
    From: £15.48
  • DENMARK
    From: £6.00
  • EGYPT
    From: £24.42
  • ESTONIA
    From: £29.67
  • FALKLAND ISLANDS
    From: £59.55
  • FINLAND
    From: £29.01
  • FRANCE
    From: £6.00
  • GERMANY
    From: £6.00
  • GIBRALTAR
    From: £13.20
  • GREECE
    From: £29.67
  • HONG KONG
    From: £19.74
  • HUNGARY
    From: £29.67
  • ICELAND
    From: £34.43
  • ITALY
    From: £22.40
  • JAPAN
    From: £19.74
  • KENYA
    From: £48.86
  • KUWAIT
    From: £42.91
  • LATVIA
    From: £29.67
  • LITHUANIA
    From: £29.67
  • LUXEMBOURG
    From: £6.00
  • MALAYSIA
    From: £30.08
  • MALTA
    From: £29.67
  • MONACO
    From: £14.05
  • NETHERLANDS
    From: £6.00
  • NEW ZEALAND
    From: £30.08
  • NORWAY
    From: £21.96
  • POLAND
    From: £29.67
  • PORTUGAL
    From: £23.72
  • QATAR
    From: £42.91
  • REPUBLIC OF IRELAND
    From: £5.00
  • ROMANIA
    From: £29.67
  • SAUDI ARABIA
    From: £42.91
  • SEYCHELLES
    From: £48.86
  • SINGAPORE
    From: £40.56
  • SLOVAK REPUBLIC
    From: £22.40
  • SLOVENIA
    From: £29.67
  • SOUTH AFRICA
    From: £24.42
  • SPAIN
    From: £13.02
  • SRI LANKA
    From: £48.86
  • SWEDEN
    From: £31.63
  • SWITZERLAND
    From: £6.00
  • THAILAND
    From: £30.08
  • TURKEY
    From: £34.43
  • UNITED ARAB EMIRATES
    From: £24.42
  • UNITED KINGDOM
    Info Above
  • UNITED STATES
    From: £20.80

 



Missing or Damaged Delivery?

If your goods have either been received as damaged or are missing please contact customer services immediately, either by email hello@simplyswim.com or by calling us on 0844 567 7074.

If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.

If your goods have simply gone missing for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods. If you are an overseas customer we have to wait up to a maximum of 30 days from despatch, after this period has passed we can re-send the goods.

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